Help Centre

Quick answers to our most frequently asked questions

Account verification happens in two steps:

• When you sign up, we send a verification link to your email
• Click the link within 24 hours to verify
• Check your spam folder if you don't see it
• Required before your first review, adding a business, or subscribing to a plan
• Enter your mobile number in your account settings
• You'll receive a 6-digit SMS code
• Enter the code to complete verification
• Ensures authentic reviews from real people
• Protects against spam and fake accounts
• Builds trust in our community

Verification is free and only takes a minute!

Authentic reviews are the foundation of our platform. Here's how we maintain trust:

1. Email verification - Confirms valid email addresses

2. Mobile verification - Ties accounts to real phone numbers

3. AI moderation - Detects suspicious patterns instantly

4. Human review - Expert team reviews flagged content

• Machine learning to detect fake review patterns
• IP and device fingerprinting
• Rate limiting on reviews
• Cross-referencing reviewer history
• Users can report suspicious reviews
• Businesses can flag potential fake reviews
• All reports reviewed within 48 hours
• Fake reviews are removed
• Accounts may be suspended or banned
• Repeated offenders permanently blocked
• Legal action in serious cases
• Reviews show verification badges
• Business responses are clearly labeled
• Incentivized reviews must be disclosed

If you've forgotten your password, here's how to reset it:

• Click "Forgot Password?"
• Enter your email address
• Check your email for a reset link
• Click the link (valid for 24 hours)
• Enter your new password
• Confirm and log in
• Go to Settings > Security
• Click "Change Password"
• Enter your current password
• Enter and confirm your new password
• Save changes
• Minimum 8 characters
• At least one uppercase letter
• At least one number
• At least one special character
• Check your spam/junk folder
• Make sure you entered the correct email
• Try again after a few minutes
• Contact support if issues persist

We offer three plans to suit businesses of all sizes:

• View your business profile
• Receive review notifications
• Basic analytics
• Perfect for getting started
• Everything in FREE
• Respond to all reviews
• Business verification badge
• Enhanced profile customisation
• Email support
• Everything in BASIC
• Multiple business locations
• Team member access & roles
• Product linking (GPIK system)
• AI-powered insights
• Priority support
• Review widgets for your website
• Advanced analytics dashboard
• No lock-in contracts
• Cancel anytime
• 14-day money-back guarantee

Visit your Business Dashboard > Billing to upgrade or compare plans.

We're here to help! Here are the ways to reach us:

• Use the AI assistant on this page
• Search our FAQ database
• [email protected]
• Response within 24 hours
• Include your account email
• Describe your issue in detail
• Available Mon-Fri, 9am-5pm AEST
• Click the chat icon in the bottom right
• Average response time: 2 minutes
• Twitter/X: @YourReviews
• Facebook: /YourReviewsAU
• LinkedIn: /company/your-reviews
• Priority phone support
• Dedicated account manager
• [email protected]
• Your registered email address
• Description of the issue
• Screenshots if applicable
• Device and browser information

We aim to resolve all issues within 48 hours!