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Popular Questions

Quick answers to our most frequently asked questions

Account verification happens in two steps:


Step 1: Email Verification

  • When you sign up, we send a verification link to your email
  • Click the link within 24 hours to verify
  • Check your spam folder if you don't see it

    • Step 2: Mobile Verification

  • Required before your first review, adding a business, or subscribing to a plan
  • Enter your mobile number in your account settings
  • You'll receive a 6-digit SMS code
  • Enter the code to complete verification

    • Why we verify:

  • Ensures authentic reviews from real people
  • Protects against spam and fake accounts
  • Builds trust in our community

    • Verification is free and only takes a minute!

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    Authentic reviews are the foundation of our platform. Here's how we maintain trust:


    Multi-Layer Verification:

    1. Email verification - Confirms valid email addresses

    2. Mobile verification - Ties accounts to real phone numbers

    3. AI moderation - Detects suspicious patterns instantly

    4. Human review - Expert team reviews flagged content


    Anti-Fraud Measures:

  • Machine learning to detect fake review patterns
  • IP and device fingerprinting
  • Rate limiting on reviews
  • Cross-referencing reviewer history

    • Community Reporting:

  • Users can report suspicious reviews
  • Businesses can flag potential fake reviews
  • All reports reviewed within 48 hours

    • Consequences for Violations:

  • Fake reviews are removed
  • Accounts may be suspended or banned
  • Repeated offenders permanently blocked
  • Legal action in serious cases

    • Transparency:

  • Reviews show verification badges
  • Business responses are clearly labeled
  • Incentivized reviews must be disclosed
    • authenticfake reviewsverificationtrust
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    If you've forgotten your password, here's how to reset it:


    From the login page:

  • Click "Forgot Password?"
  • Enter your email address
  • Check your email for a reset link
  • Click the link (valid for 24 hours)
  • Enter your new password
  • Confirm and log in

    • If you're logged in:

  • Go to Settings > Security
  • Click "Change Password"
  • Enter your current password
  • Enter and confirm your new password
  • Save changes

    • Password requirements:

  • Minimum 8 characters
  • At least one uppercase letter
  • At least one number
  • At least one special character

    • Didn't receive the email?

  • Check your spam/junk folder
  • Make sure you entered the correct email
  • Try again after a few minutes
  • Contact support if issues persist
    • passwordresetforgotsecurity
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    We offer three plans to suit businesses of all sizes:


    FREE Plan - $0/month

  • View your business profile
  • Receive review notifications
  • Basic analytics
  • Perfect for getting started

    • BASIC Plan - $29 AUD/month

  • Everything in FREE
  • Respond to all reviews
  • Business verification badge
  • Enhanced profile customisation
  • Email support

    • PREMIUM Plan - $79 AUD/month

  • Everything in BASIC
  • Multiple business locations
  • Team member access & roles
  • Product linking (GPIK system)
  • AI-powered insights
  • Priority support
  • Review widgets for your website
  • Advanced analytics dashboard

    • All plans include:

  • No lock-in contracts
  • Cancel anytime
  • 14-day money-back guarantee

    • Visit your Business Dashboard > Billing to upgrade or compare plans.

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    We're here to help! Here are the ways to reach us:


    Self-Service (Fastest):

  • Use the AI assistant on this page
  • Search our FAQ database
  • Check our video tutorials

    • Email Support:

  • [email protected]
  • Response within 24 hours
  • Include your account email
  • Describe your issue in detail

    • Live Chat:

  • Available Mon-Fri, 9am-5pm AEST
  • Click the chat icon in the bottom right
  • Average response time: 2 minutes

    • Social Media:

  • Twitter/X: @YourReviews
  • Facebook: /YourReviewsAU
  • LinkedIn: /company/your-reviews

    • Business Support (Premium):

  • Priority phone support
  • Dedicated account manager
  • [email protected]

    • When contacting us, please include:

  • Your registered email address
  • Description of the issue
  • Screenshots if applicable
  • Device and browser information

    • We aim to resolve all issues within 48 hours!

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    More Ways to Learn

    Video Tutorials

    Step-by-step video guides to help you get started and master advanced features.

    Watch Videos

    Blog & Guides

    In-depth articles and best practices for reviewers and businesses.

    Read Blog

    Community

    Connect with other users, share tips, and get community support.

    Join Community

    Still Need Help?

    Our support team is here for you. Choose the best way to reach us.

    Email Support

    Response within 24 hours

    [email protected]

    Phone (Premium)

    Priority business support

    1300 YOUR REV

    Need instant answers? Try our "Ask AI" assistant

    Click the Ask AI button in the bottom right corner