Privacy Policy

1. Introduction

Welcome to Your.Reviews ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By using Your.Reviews, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, mobile number, password, and profile information
• Business Information: Business name, address, contact details, ABN, and business descriptions
• Review Content: Reviews, ratings, comments, and other content you submit
• Payment Information: Billing details processed securely through Stripe (we do not store full credit card numbers)
• Communication Data: Messages sent through our platform, support tickets, and feedback

2.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, clicks, and navigation patterns
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Location Data: General location information based on IP address (with your consent)
• Cookies and Tracking: Cookies, web beacons, and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and manage subscriptions
• To authenticate users and prevent fraud
• To send verification emails, notifications, and service updates
• To moderate content and ensure platform safety
• To personalize your experience and show relevant content
• To analyze usage patterns and improve our platform
• To comply with legal obligations and enforce our terms
• To respond to your inquiries and provide customer support

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Public Content: Reviews, ratings, and business information you choose to make public
• Service Providers: Trusted third-party providers who assist in operating our platform (payment processors, email services, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit (SSL/TLS) and at rest
• Secure password hashing (bcrypt with 10 rounds)
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications (account-related emails will still be sent)
• Cookie Preferences: Manage cookie settings through your browser

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

8. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our team:

12. Australian Privacy Principles (APP)

As an Australian-based platform, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This includes:

• Open and transparent management of personal information
• Anonymity and pseudonymity options where practicable
• Collection of solicited personal information
• Dealing with unsolicited personal information
• Notification of collection of personal information
• Use and disclosure of personal information
• Direct marketing restrictions
• Cross-border disclosure of personal information
• Adoption, use, and disclosure of government-related identifiers
• Quality of personal information
• Security of personal information
• Access to personal information
• Correction of personal information