How do reviews get on YourReview
Reviews on Your.Reviews come from two sources: organic reviews written by consumers who visit the platform directly, and invited reviews collected through our automated review invitation system. Both types carry equal weight and are subject to the same verification and moderation processes to ensure authenticity and fairness.
Our review invitation system allows businesses to send personalised email and SMS requests to their customers after a purchase or service experience. This approach dramatically increases the volume of reviews while maintaining quality, as each invitation is tied to a verified transaction. All invited reviews are clearly labelled, so consumers always know the context behind the feedback.
Consumers
Your.Reviews empowers Australian consumers to make smarter purchasing decisions by providing access to authentic, verified reviews from real customers. Whether you're choosing a tradie, comparing insurance providers, or finding a new restaurant, our platform gives you the honest insights you need to choose with confidence.
Businesses
For businesses, Your.Reviews provides a powerful suite of tools to collect, manage, and showcase customer reviews. Claim your free business profile, respond to feedback in real time, and leverage review analytics to improve your products and services. Our platform helps you build trust and grow your reputation across Australia.
Being open is in our DNA
Transparency isn't just a value at Your.Reviews — it's built into everything we do. Every review, every response, and every trust score is visible to the public. We believe that openness creates accountability, and accountability creates better businesses and happier customers across Australia.
Consumers own their reviews
On Your.Reviews, reviewers retain full ownership of their content. Businesses cannot edit, hide, or selectively remove reviews. This ensures that the feedback you see is authentic and unfiltered, giving consumers the complete picture they need to make informed decisions with confidence.
Fighting fake reviews
Our multi-layered fraud detection system combines AI-powered analysis with human expertise to identify and remove fake, incentivised, or misleading reviews. We continuously evolve our detection methods to stay ahead of emerging threats, ensuring that the reviews on our platform are ones you can trust.
Flagging reviews
Both consumers and businesses can flag reviews they believe violate our guidelines. Every flagged review is assessed by our Content Integrity Team, who investigate the claim and take appropriate action. This community-driven approach helps maintain the quality and trustworthiness of our platform.
A neutral space for dialogue and collaboration
We welcome everyone. We firmly believe that this is the optimal method to assist consumers in making well-informed choices when purchasing products and services".
Jhone DeoDirector of Privacy