Actions We Take: Enforcement Framework

Introduction

This document outlines how Your.Reviews enforces our policies and takes action against violations. Our enforcement framework is designed to be fair, transparent, and effective.

Types of Violations

Minor Violations

• Inappropriate language in reviews
• Minor inaccuracies in business profiles
• Spam or promotional content
• First-time policy violations

Moderate Violations

• Repeated policy violations
• Harassment or abusive behavior
• Misleading or deceptive content
• Unauthorized use of platform features

Serious Violations

• Fake or fraudulent reviews
• Illegal activities
• Fraud or financial crimes
• Severe harassment or threats
• Systematic policy violations

Enforcement Actions

Content Removal

We may remove content that violates our policies:

• Reviews that violate guidelines
• Business profile information that is inaccurate
• Comments or responses that are inappropriate
• Content that is illegal or harmful

Warnings

For minor or first-time violations, we may issue warnings:

• Email notification explaining the violation
• Request to correct the issue
• Information about policy requirements
• No immediate account restrictions

Temporary Restrictions

For moderate violations, we may impose temporary restrictions:

• Temporary suspension of review posting
• Restriction of certain platform features
• Limited access to account functions
• Duration based on severity (1-30 days)

Account Suspension

For serious or repeated violations, we may suspend accounts:

• Temporary suspension (30-90 days)
• Permanent suspension for severe violations
• Loss of access to all platform features
• Notification of suspension reason

Enforcement Process

Detection

Violations are detected through:

• Automated moderation systems
• User reports
• Manual review by our team
• Regular audits and monitoring

Investigation

When a violation is detected:

• We review the reported content or behavior
• We check account history for patterns
• We gather relevant evidence
• We determine the severity of the violation

Action

Based on our investigation:

• We take appropriate enforcement action
• We notify the user of the action taken
• We explain the reason for the action
• We provide information about appeals if applicable

Appeals Process

If you believe enforcement action was taken in error:

• Contact support within 30 days
• Provide relevant information and evidence
• Explain why you believe the action was incorrect
• Appeals are reviewed within 7 business days
• We will notify you of the appeal decision

Repeat Offenders

Users who repeatedly violate policies face:

• Escalating enforcement actions
• Longer suspension periods
• Permanent account bans
• Legal action for severe violations

Transparency

We are committed to transparency in enforcement:

• Clear communication about violations
• Explanation of enforcement actions
• Fair appeals process
• Regular review of enforcement policies

Contact

For questions about enforcement or to appeal an action, contact us at support [at] your.reviews.