Reviewer Conduct Guidelines

Introduction

At Your.Reviews, we believe that honest, helpful reviews create trust and help consumers make better decisions. These guidelines outline the standards we expect from all reviewers to maintain the integrity and value of our platform.

Core Principles

1. Honesty and Accuracy

All reviews must be based on genuine, first-hand experiences. You should only review businesses or products you have personally used or purchased. Exaggerations, false claims, or misleading information are strictly prohibited.

2. Respectful Communication

While we encourage honest feedback, reviews must be written respectfully. Personal attacks, offensive language, discriminatory remarks, or threats are not permitted. Focus on the product or service, not the individuals involved.

3. Relevance

Reviews should focus on aspects relevant to the business or product being reviewed. Include details about your experience, such as product quality, customer service, delivery times, value for money, or specific features that stood out.

What Makes a Good Review

• Specific Details: Include concrete examples from your experience
• Balanced Perspective: Mention both positive and negative aspects when relevant
• Helpful Context: Explain your situation or needs that influenced your experience
• Constructive Feedback: Offer suggestions for improvement when appropriate
• Appropriate Length: Provide enough detail to be helpful without being overly lengthy

Prohibited Content

The following content is strictly prohibited and will result in review removal and potential account suspension:

• Fake or fabricated experiences
• Reviews written in exchange for compensation (unless disclosed)
• Personal information about employees or other customers
• Spam, promotional content, or links to external websites
• Content that violates laws or promotes illegal activities
• Reviews that are off-topic or unrelated to the business/product
• Duplicate reviews across multiple businesses

Review Moderation

All reviews are subject to automated and manual moderation. Our AI systems and human moderators review content for compliance with these guidelines. Reviews that violate our policies may be removed, and repeat offenders may face account restrictions.

Responding to Business Replies

Businesses may respond to your review. You are welcome to reply to their response, but keep all communication respectful and constructive. This dialogue helps other consumers understand how businesses handle feedback.

Updating or Deleting Reviews

You can edit or delete your reviews at any time through your account dashboard. If your experience changes significantly, consider updating your review to reflect your current perspective.

Consequences of Violations

Violations of these guidelines may result in:

• Removal of the offending review
• Temporary suspension of review posting privileges
• Permanent account suspension for serious or repeated violations

Questions or Concerns

If you have questions about these guidelines or believe a review was incorrectly removed, please contact our support team through your dashboard or email us at support [at] your.reviews.