Business Participation Guidelines

Introduction

Welcome to Your.Reviews! These guidelines help businesses effectively participate on our platform, manage their profiles, and engage with reviewers in a positive and constructive way.

Getting Started

Creating Your Business Profile

• Provide accurate and complete business information
• Upload high-quality photos of your business
• Include detailed descriptions of your products or services
• Keep your contact information and hours up to date
• Verify your business to earn a trust badge

Subscription Plans

Choose the plan that fits your needs:

• FREE: View reviews and basic business information
• BASIC ($29/month): Add 1 business, respond to reviews, basic dashboard
• PREMIUM ($79/month): Multiple businesses, product linking, team management, full analytics

Managing Your Profile

Profile Accuracy

Keep your business profile accurate and up to date:

• Update business hours, contact information, and addresses
• Refresh photos regularly to reflect current appearance
• Update product or service descriptions as offerings change
• Ensure all information complies with our Content & Profile Accuracy Requirements

Business Verification

Verification helps build trust with consumers:

• Complete the verification process to earn a trust badge
• Provide required documentation (ABN, business license, etc.)
• Maintain verification status by keeping information current
• See our Business Verification & Trust Badge Criteria for details

Responding to Reviews

Why Respond

Responding to reviews shows you value customer feedback and helps:

• Build trust with potential customers
• Address concerns and resolve issues
• Thank customers for positive feedback
• Demonstrate your commitment to customer service

How to Respond

Best practices for responding to reviews:

• Be Timely: Respond within 48 hours when possible
• Be Professional: Maintain a respectful and courteous tone
• Be Specific: Address the specific points raised in the review
• Be Helpful: Offer solutions or next steps when appropriate
• Be Grateful: Thank reviewers for their feedback

What Not to Do

Avoid these practices when responding:

• Personal attacks or defensive responses
• Disputing facts in a confrontational way
• Requesting reviewers to change or remove reviews
• Offering compensation in exchange for positive reviews
• Sharing personal information about customers

Encouraging Reviews

Ethical Review Collection

You can encourage customers to leave reviews, but must:

• Ask all customers, not just satisfied ones
• Never offer compensation for positive reviews
• Never pressure customers to write reviews
• Provide honest information about your business
• Respect customers' decisions not to review

Prohibited Practices

You must not:

• Write fake reviews or have employees write reviews
• Pay for positive reviews
• Ask customers to remove negative reviews
• Create fake customer accounts
• Manipulate review ratings through any means

Product Linking (PREMIUM)

PREMIUM plan businesses can link products to their profile:

• Link products using the GPIK (Global Product Identity Key) system
• Provide accurate product information and pricing
• Keep product availability and stock status current
• Follow our SEO, Display & Integration Rules for Partners

Team Management (PREMIUM)

PREMIUM plan businesses can invite team members:

• Invite team members with appropriate role permissions
• Manage access levels (OWNER, ADMIN, MANAGER, VIEWER)
• Monitor team activity and access
• Remove team members when necessary

Analytics and Insights

Use your dashboard to:

• Track review trends and ratings over time
• Analyze customer feedback themes
• Monitor response times and engagement
• Identify areas for improvement

Reporting Issues

If you encounter:

• Fake or fraudulent reviews
• Reviews that violate our policies
• Technical issues with your profile
• Unauthorized use of your business information

Please report them through your dashboard or contact support at support [at] your.reviews.

Compliance

All businesses must comply with:

• Our Terms of Service & Billing Conditions
• Content & Profile Accuracy Requirements
• Fake Review Prevention & Detection Policy
• All applicable laws and regulations

Support

If you need help or have questions, contact our support team at support [at] your.reviews or through your dashboard.