For Businesses
Content & Profile Accuracy Requirements
Requirements for maintaining accurate business profiles and content on Your.Reviews.
Last updated: 12 November 2024
Introduction
Accurate business profiles and content are essential for building trust with consumers on Your.Reviews. This document outlines the requirements for maintaining accurate information on your business profile.
Required Information
Business Details
You must provide and maintain accurate:
- Business Name: Your official registered business name
- Address: Complete and accurate physical address
- Contact Information: Current phone number and email address
- Business Hours: Accurate operating hours for each day
- ABN/ACN: Valid Australian Business Number or Company Number (if applicable)
Business Description
- Accurate description of your products or services
- Current pricing information (if displayed)
- Relevant categories and tags
- Up-to-date special offers or promotions
Update Requirements
When to Update
You must update your profile within 7 days when:
- Business name changes
- Address or location changes
- Contact information changes
- Business hours change
- Products or services change significantly
- Business closes or relocates
How to Update
- Log in to your business dashboard
- Navigate to your business profile settings
- Update the relevant information
- Save your changes
- Changes are typically reflected immediately
Photo Requirements
Business Photos
- Photos must accurately represent your business
- Photos should be current and up to date
- Photos must not be misleading or deceptive
- Photos must comply with our content policies
Photo Updates
Update photos when:
- Business appearance changes significantly
- Photos become outdated or inaccurate
- You want to showcase new features or improvements
Prohibited Content
You must not include:
- False or misleading information
- Inaccurate business details
- Outdated contact information
- Misleading photos or images
- False claims about products or services
- Deceptive pricing information
Verification
To maintain trust, we may:
- Verify business information periodically
- Request documentation to confirm accuracy
- Remove or flag inaccurate information
- Require re-verification after significant changes
Consequences of Inaccuracy
Failure to maintain accurate information may result in:
- Removal of inaccurate information
- Loss of verification status or trust badge
- Temporary suspension of profile editing
- Account suspension for repeated violations
- Legal action if information is fraudulent
Consumer Reporting
Consumers can report inaccurate business information. We investigate all reports and may:
- Contact the business for clarification
- Request documentation
- Update or remove inaccurate information
- Take appropriate enforcement action
Best Practices
- Review your profile regularly (at least quarterly)
- Update information immediately when changes occur
- Use clear, accurate descriptions
- Include relevant and current photos
- Respond promptly to accuracy inquiries
- Keep business documentation current
Contact
If you need help updating your profile or have questions about accuracy requirements, contact us at support [at] your.reviews.
